TERMS AND CONDITIONS (INCLUDING PRIVACY POLICY)

Welcome to the ruth-eaton.com website terms and conditions of use.

In these Terms and Conditions “we” or “us” means Ruth Eaton and “you” or “user(s)” means a user or users of this website.

These terms and conditions govern your use of our website ruth-eaton.com (“this site”). Please read these terms and conditions carefully as they govern your use of this site and your purchase of products or services from this site. By accessing and using this site and/or placing an order you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, please refrain from using this site.

Our site changes regularly

We aim to update this site and change its content regularly. If the need arises, we may suspend access to this site (or any part thereof) temporarily or permanently. We reserve the right to change the terms and conditions from time to time and your continued use of this site following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed and if you do not agree to the revised terms and conditions you should refrain from using this site.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use aby any other person accessing the Website using your shopping account and/or personal information.

Third party links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion from time to time. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

(i)                  the privacy of such websites,

(ii)                 the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or

(iii)               the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.  

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in this site and in the material and goods published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You are only permitted to print and download extracts from this site for your own personal reference and you may draw the attention of others to material posted on this site.

Our status (and that of any identified contributors) as the authors of material on this site must always be acknowledged.

You must not use any part of the materials on this site for commercial purposes without obtaining a licence to do so from us or our licensors.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

-          all conditions, warranties and other terms which might otherwise be implied by state common law or the law of equity;

-          any liability for any direct, indirect or consequent loss of damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:

-          loss of income or revenue

-          loss of business

-          loss of profits or contracts

-          loss of anticipated savings

-          loss of data

-          loss of goodwill

-          wasted management or office time, and

-          whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be excluded or limited under applicable law.

Orders

You can place an order for products on our site by pressing the confirm order button at the end of the checkout process and we’ll then send you an order confirmation. When you place an order with us through this site it will be deemed that you have read, understood and accepted our Terms and Conditions and that you are agreeing to purchase the goods outlined in your order upon the terms described in your order. After placing an order online, we will provide you with an order confirmation via email. Please note that this is a record that we have received your order but not that it has been accepted. Our contract for the sale of any of our products is only in place once an order has been accepted, paid for in full, processed and dispatched to you. The order may not be accepted if the product(s) ordered is (are) no longer available and will not be made available in the near future, if authorisation for your payment cannot be obtained or if there is an error in the pricing or description of a product. If any such problems, arise we’ll get in touch with you.

We aim to keep stock levels low to reduce the risk of waste. If we have the product(s) in stock, we aim to dispatch it/them to you within 3 working days but, if not, then please be aware that you may have to wait several weeks while they are made and we will keep you updated on progress.

The images of the products on our site are for illustrative purposes only. We have made every effort to display the colours accurately but we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

Delivery costs and duties

The price of a product(s) does not include delivery charges. Our basic delivery charges and means are advised to you during the check-out process and in our ‘Orders, Delivery and Returns’ information.

You will be liable for all duties payable at any foreign port as a result of delivery of goods to countries outside of the UK. If you are receiving goods into countries other than the UK or Europe,  customs charges and fees may be due at point of entry and you as receiver are responsible for these. We have no control over these charges and are unable to estimate what they may be. We advise you to check these with your local customs office before placing an order as you shall not be entitled to cancel your order on the basis of unforeseen duties or import charges.

Returns

On delivery, you must check that the products received match your original order and that they are undamaged. All goods are checked for quality before we send them out. In the event of damage or discrepancies, please write the details on the delivery note and sign it and contact us by email.

We value your custom and hope you will be delighted with your purchase. However, if you wish to return an item(s) to us, you may do so within 14 days of the date of delivery to you and the price of the item will be fully refunded, providing the item(s) is returned in its original condition, unused and in re-saleable condition.

We are happy to exchange items if we have alternatives in stock and will send you a bill for postage of the alternative item before posting.

Please inform us by email of your decision to cancel an order and return items, explaining the reason for your decision, before sending them back to us. Please also ensure you send them using a Tracked/Signed-for service as we cannot accept responsibility for goods lost in the post.  

Unless the product(s) is/are faulty or do not conform to your order, you will be responsible for the cost of returning the product(s) to us as well as the initial cost of our sending it to you.

For returns from overseas, all paperwork and the outside of the return box must be clearly marked as “returned goods – no commercial value” to ensure the product(s) is/are returned to us swiftly with no extra charges.

This does not apply to customized orders that have been made-to-order to your unique specification and these are non-refundable and non-exchangeable.

Contact

You can contact us via the contact form on this site or directly at hello@ruth-eaton.com or in writing to: Ruth Eaton, Flat 1, 46 Crooked Billet, London SW19 4RQ.

Links from this site

To the extent that this site contains links to other sites and resources provided by third parties, these links are provided for your information and for access by you at your sole discretion. We have no control over the content of those other sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Security

We do not guarantee that this site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site and your should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful.

Privacy and Cookies

Information about you and your visits to this site

We process information about you in accordance with our privacy policy and treat your personal information as confidential and with respect. By using this site, you consent to such processing and you warrant that all data provided by you is accurate. You also warrant that the personal information which you are required to provide when you register as a customer is accurate, current and complete in all respects and you will notify us in writing of any changes to this personal information.

How we collect data about you

We obtain personal data about you in ways that include when you use this site, when you fill in a form on this site, when you subscribe to our newsletters and updates, when you purchase items through our shop.

The kind of personal information we hold about you

The information we hold about you may include the following:

-          Your personal details such as name, address, email address and phone number

-          Order information via our shop such as billing address, shipping address and payment information

-          Information contained in communications between you and us

-          Personal information such as clothing sizes

-          Usage data, that is information about how you use this site. This may include information about your browser, network and device, web pages you visited prior to coming to this website, your IP address as well as information about your use of this site including clicks, internal links, pages visited, scrolling, searches and timestamps and this information is shared with Squarespace our website, analytics provider, to learn about site traffic and activity.

How we use the data we hold about you

We may use the information we hold about you may in the following ways:

-          To send you newsletters and updates if you have subscribed to these (you may unsubscribe at any time)

-          To fulfil orders from our online shop by sending notices such as invoices

-          To send you personalised communications and notifications

-          To improve your experience on our website.

Data Retention and Sharing

Your personal information is treated with the utmost respect.

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. We respect our right to access and correct your personal information and you may request that we update or delete any information held by contacting us (though it may be necessary to retain some data for legally-permitted purposes).

We do not sell, rent, trade, license or otherwise disclose your personal information to anyone other than affiliates under our control and platforms that perform functions on our behalf, such as Squarespace which hosts our website and online shop and third parties such as delivery companies like Royal Mail. This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including information about your browser, network, or device and your IP address.

Data Security

We have put in place reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Cookies

This site uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

Cookies are used to improve your user experience by, for example, remembering you when you return to our site, making data input more convenient by allowing you to carry information across the site pages and avoid re-entering details every time you visit this site, etc. They help us to make general improvements to this site by analysing our site’s traffic and user behaviours.

There is a prompt to accept cookies on this site. If you do not accept this you can browse this site but may not be able to make purchases.

It is not recommended that you disable cookies while using this site as you may not benefit from all the functionality. However, if you prefer to restrict, block or opt out of cookies you can use your browser to do so. You can read more about cookies at www.allaboutcookies.org (but please note that we are not responsible for the content of external websites).

Your Rights in connection with personal data

Under certain circumstances, by law you have the right to:

-          Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.

-          Request correction of the personal data that we hold about you.

-          Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

-          Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.

-          Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

-          Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please contact us.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.