ORDERS, DELIVERY AND RETURNS

ORDERS

You can place an order for products on our site by pressing the confirm order button at the end of the checkout process and we’ll then send you an order confirmation. When you place an order with us through this site it will be deemed that you have read, understood and accepted our Terms and Conditions. Please note that the order is only accepted once the product(s) have been dispatched to you and that this order may not be accepted if the product(s) ordered is (are) no longer available and will not be made available in the near future, if authorisation for your payment cannot be obtained or if there is an error in the pricing or description of a product. If any such problems arise we’ll get in touch with you.

As we only hold very small levels of stock, items may not be immediately available in some sizes. These are available for pre-order and you can either pre-order on the product’s individual page or contact us to place an order and discuss any details. Please be aware that items that are not in stock may take up to 4-6 weeks to be ready for delivery.

DELIVERY

We aim to send items to you within three days if we have them in stock but pre-ordered or custom-made items can take up to 4-6 weeks to be ready for delivery.

Postage & Packing charges:

We charge a flat fee for sending goods, as below, and this is added to your bill.

To UK: Royal Mail First-Class Signed-for: £5

To All Other Countries: Royal Mail International Tracked and Signed-for: £11

For customised orders we may use courier services but we will inform you of and discuss any changes to the delivery process with you before proceeding.

Please remember, if you are receiving goods into countries other than UK or Europe, that customs charges and fees may be due at point of entry into your country and that you as receiver are responsible for these.

RETURNS

We value your custom and hope you will be very happy with your purchase. All goods are checked for quality before we send them out. However, if you wish to return an item(s) to us you may do so within 14 days of receipt and the price of the item will be fully refunded, providing the item(s) is returned in an unused, resaleable condition. Costs of postage (for both delivery and return) will not be refunded. We are happy to exchange items if we have alternatives in stock and will send you a bill for postage of the alternative item before posting.

Please inform us by email of your decision to cancel an order and return items, explaining the reason for your decision, before sending them back to us. Let us know if you wish to exchange them and we’ll check to see if we have the alternative(s) you are interested in. Please also ensure you send them using a Tracked/Signed-for service as we cannot accept responsibility for goods lost in the post.  

This does not apply to customized orders that have been made-to-order to your unique specification. These are non-refundable and non-exchangeable.